Customs / Import / Tariff Charges
Customers can be charged for buying & importing a product into their country. A Carved Piece does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering anything online, so you are not surprised by any unexpected charges.
100% Satisfaction Guarantee: Shop with Confidence
We want you to love your carving. If your piece isn’t quite right or you change your mind, just let us know. We’ll happily arrange a swap or provide a full refund, no questions asked.
To qualify for a return:
- The item must be in its original, unused condition
- Custom commissions are excluded from this guarantee. Commissions are guaranteed for workmanship but not if you change your mind.
- You must notify us and ship the item back within 7 days of receiving it.
Shipping costs for returns are the customer’s responsibility unless the item arrived damaged or defective.
Questions? – Get in touch
Thanks
Aaron and Annette